SHIPPING AND RETURNS

All our products are produced in India and get shipped worldwide. This website caters only to international shipments. For shipping in India, please visit www.themysticdaisy.in.

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SHIPPING AND DELIVERY

 

Shipping Partner

All orders are primarily shipped via FedEx or in certain cases other reliable and registered courier partners (with tracking).

 

Packaging

We take extreme care while packing each order to ensure you receive the product in best shape. All our prints are packed with a protective layer of glassine and shipped in sturdy cardboard mailing tubes. If your order contains products in different sizes, they may be shipped as separate packages, which can arrive on different days.

 

Shipping Charges

Shipping charges are levied in addition to the product price displayed on the Website. The shipping rates are calculated at the time of checkout as per the destination of shipment, weight and size of the package. If your country is not available when checking out, please contact us at info@themysticdaisy.com.

 

Duties and Taxes

Please note that all international orders may incur additional fees levied by customs depending upon the destination of shipment. As the recipient of the order, you will be responsible for paying any additional duties, taxes, or surcharges imposed by the applicable law as per the destination of delivery. Our courier partner will contact you in case of any extra charges or customs clearance. Your package will not be released from customs until these payments are made. The Mystic Daisy is unable to provide advice on these additional amounts. Please contact your local customs office for more information.

 

Shipping and Delivery Time

At The Mystic Daisy, each artwork is individually and exclusively printed and processed for you once you place your order.

 

Please allow 5-7 business days for processing the finished product. After this period, the package will be delivered within 7-12 business days in India and 12-15 business days worldwide, unless stated otherwise.

 

All our orders are shipped every Tuesday and Thursday, excluding public holidays. The details of the tracking number and the link to the tracking website will be shared with you once your order has been shipped.

 

Signature is required upon delivery of artwork.

 

Products are normally delivered within the number of working days set forth on the Website, unless otherwise stated (e.g. in connection with a political condition, festive season, natural disaster, delays at customs and likewise). While we endeavour to deliver all orders on-schedule, we cannot guarantee that our courier partners or suppliers will not experience any shipping delays or problems. These delays are outside of The Mystic Daisy’s control. In such cases, the Customers will be notified by e-mail.

 

Please note: When placing your order, please ensure all information concerning billing and shipping address is correct. We do not take responsibility if an incorrect address is entered upon ordering. We are unable to redirect the package once the order has been processed and dispatched. If the order is returned to us, shipping charges will apply to re-send the order. To ensure the address is correct, please check the order confirmation e-mail.

 

We are unable to ship to PO boxes. To allow us to best serve you, please share your complete detailed address including a mobile number to ensure smooth delivery.

 

If you are not home upon delivery

In case you are not available when our courier partner attempts to deliver your package, our courier partner will make an attempt to reach you via phone or SMS or will leave you a delivery attempt notice at your door. Please ensure that you respond to the calls in order to facilitate the delivery of your package.

 

In most cases, our courier partner will attempt to deliver your package three times (business address) or two times (residential address) in total before returning the package to us. Once the package has been shipped back to us, we will automatically cancel the order. The payment made by you towards the cancelled order will be refunded via your original mode of payment within 30 days. Shipment fee and other additional custom fees and duties are non-refundable.

 

Loss in Transit

If your package is lost in transit, please e-mail us right away at info@themysticdaisy.com and we will try our best to resolve the issue as soon as possible.

 

In case your tracking link shows ‘Delivered’ but you haven’t received the package, please drop us an e-mail at info@themysticdaisy.com within 24 hours of the delivery status reflecting in the tracking link and we shall investigate the matter with our courier partner, as necessary. We will not be able to assist you any further in case you are unable to inform us within the stipulated 24 hours. Please note that The Mystic Daisy is not responsible for lost or stolen items once declared 'Delivered' by our courier partner.

 

 

 

RETURN AND EXCHANGE

 

We are committed towards providing you the best quality of art prints with accurate descriptions and visuals of the artwork on our Website. All art prints at The Mystic Daisy are available in limited editions unless stated otherwise and are exclusively made for you. By purchasing a limited edition print you are committing to a conscious decision to purchase a fine art print that will be individually printed on demand, personally hand signed, numbered, and quality checked by the artist. There is no stock kept or stored by us to ensure individuality and the protection of edition numbers. Due to this nature of our business and as a small brand, we are sadly not in a position to accept any cancellations, returns, refunds or exchanges, as these artworks are printed on demand and the printing costs cannot be recovered.

 

Return of a damaged/ incorrect product

We take extreme care while packing each order to ensure you receive the product in best shape. However, in case you receive a damaged product or an incorrect product, the same needs to be communicated to us by e-mail at info@themysticdaisy.com within 24 hours of its receipt. Any communication received after 24 hours of delivery shall not qualify for return even in case the said product has been wrongly delivered.

 

Steps to be followed in case you receive a damaged/ incorrect product:

 

1. Contact The Mystic Daisy at info@themysticdaisy.com within 24 hours of receiving your order.

 

2. The e-mail should be sent with a subject line stating “Return of a damaged product” or “Return of an incorrect order”, as the case maybe, and should include the following details:

• Date of order with order number

• Reason for return

• Photo of the product in original packaging and photo of the product post removal of the packaging

• Please note: If the original packaging appears to be severely damaged, please do not open the package. You are advised to share the photograph of the same with us after which you will be instructed on the next steps.​

 

3. On receiving your complaint, we shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will start initiating the return process.

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4. We will arrange pick-up of the damaged/ incorrect product through our courier partner. Products should be returned in their original packaging along with the labels, thank you notes, invoices, etc. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.

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5. The returned products are subject to verifications and checks by The Mystic Daisy in order to determine the legitimacy of the complaint. If the complaint is legitimate, we will process the full refund (including shipping costs). If the complaint is not legitimate, you will be required to bear the shipping costs for the product. Any additional custom fees, duties and taxes charged for the shipment would be non-refundable.

 

6. Once the product is received by us and verified, the replacement product will be dispatched to you within 3-4 days on basis of availability. In case of non-availability of the products, you will be informed and then refund will be taken into consideration.

 

If the damage is due to mishandling on the part of the Customer, The Mystic Daisy will not accept a return, exchange, or refund of the item. The Mystic Daisy holds the sole right to determine whether a return or refund or exchange can be offered.

 

Terms

Refunds will be processed via original payment method only and all refunds are processed in the original currency of the order (INR). Any conversion loss will not be covered within the refund process. Please allow up to 15 business days for refunds to be processed and reflected in your account.

 

Please note that The Mystic Daisy does not refund any initial charges, including customs, duties or taxes (these are not included in our prices).